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FAQs

Frequently Asked Questions

Don’t see your question below? Contact us at info@icebuginc.com for assistance.

 

I received my Icebug product(s) and I’d like to make a return. What do I do?

We want you to love your purchase. If you don’t, here’s what to do.

  1. Attach the pre-paid return label included in this shipment to the package of unwanted items.
  2. Follow the instructions on the return label to drop it off at a FedEx box or location or schedule a pick up.
  3. You will receive a refund via the original method of payment after your return’s arrival to our warehouse.
  4. If you would like to exchange for another size, color, or item, place a new order on our web shop. If not, you’re all done!

Items must be sent back within 30 days from the purchase date. Returned items should be as good as new, unworn in the original shoe or insole box and include all original tags.

 

How much is shipping?

Shipping on orders over $200.00 is FREE. Shipping on all other orders depends on requested shipping method and destination. You will see this specific cost at checkout before the final purchase is made.

 

What is OLX?

OLX® - Studded

Fixed studs, when slipping is not an option. We have set the standard for studded footwear and now OLX® continues this for trail running, OCR, and Orienteering. Made of carbide steel, which is 6-7 times harder than normal steel, these studs are virtually impossible to wear out. For trail running, we use our “fixed” system which unlike our BUGrip® system, does not adjust to the surface. The benefit for trail running is that the studs are always exposed and provide grip on whatever surface they encounter. This allows us to make a thinner sole, which improves ground control and saves weight. OLX® is used exclusively in our summer trail, orienteering and OCR shoes.

ICEBUG® Technology Performance Information

The purpose of the ICEBUG® technology is to provide traction on slippery surfaces. The manufacturing of outsoles with this technology is a complex process. Since the most important component is rubber – a natural material which performance is not possible to entirely control – there might be cases of premature loss of studs from the outsole. Therefore, outsoles with ICEBUG® technology are designed and manufactured with a surplus of studs. The function of the technology is maintained even if losing 3-4 studs on one outsole.

After usage in wet conditions, the head or sides of the studs might get a surface layer of rust. However, the relevant part of the stud for providing traction is the carbide tip, and this will not be affected.

Warning: No guarantee against slipping. Products with ICEBUG® technology are not recommended for indoor use.

 

What is RB9X?

RB9X® - Unstudded

RB9X® – Rubber 9 Extreme is our latest rubber compound development, and it sets a new standard in providing friction. Lab tests (SATRA) show that RB9X® outgrips the competition, but still matches the durability of an asphalt running shoe. In the real world, that means much more reliable traction in wet and slippery conditions and on challenging surfaces like rocks. – RB9X is definitely a benefit for extremely demanding runners with high expectations on the shoes traction in mixed and tough terrain. RB9X is a new compound and tests show that we really have succeeded. There’s nothing like this on the market, says Erik Öhlund, member of the Product development team at Icebug and an elite orienteerer.

 

What is BUGrip?

BUGrip® - Studded

BUGrip® is the name of Icebug’s grip technology for the most slippery conditions. A BUGrip sole is made of a special rubber compound and has 15-19 integrated steel studs. The design of the studs, together with the properties of the rubber compound, give these studs a dynamic function. The studs work independently from each other and are not completely fixed. When weight is applied the studs push in toward the surface of the sole. How far they are pushed in depends on the pressure exerted by the user and the resistance from the ground. This dynamic function makes the studs adapt to the surface and provide the best possible traction on anything from dry asphalt to pure ice.

 

What is BUGweb?

BUGweb – Removable traction unit with studs

When it gets wet or icy and really slippery, relying on rubber alone is not sufficient to provide reliable foothold. For these conditions, Icebug has developed a traction system called BUGweb. BUGweb is a traction technology that consists of a compatible outsole and a traction unit. The BUGweb has six carbide studs and it fits into the special sole pattern of the BUGweb sole. The advantages compared to a conventional grip device are substantial as the BUGweb becomes an integrated part of the sole. The shoe can be used with or without the BUGweb, which makes the shoe extremely versatile.

 

Can I wear my studded shoes indoors?

Products with carbide studs are not recommended for indoor use.

 

What is water resistant? Is it the same as waterproof?

Water resistant

Water resistant materials are either treated or dense enough to repel water. They are not 100% waterproof, but they do give you protection from foul weather, splashing and slush. The gain is a high level of breathability and the ability to shape better with the foot. To maintain the water resistance of a treatment a material needs to be taken care of properly.

 

What is the significance of non-absorbing?

Non-absorbing materials gain very little weight when they get wet. Important for footwear used in wet condition activities where weight is a critical factor. Note that being non-absorbing does not mean that they keep the inside of the shoe dry.

 

Can you explain the technical terms like torsion, drop, cushioning, and last?

Technical Running Shoe Guide

Here’s an innovative way to easily identify the right trail running shoe for you. Our chart helps you quickly identify these important sectors for fit and function.

Torsion (T)

How much the shoe is allowed to flex. Less torsion in the shoe (easy flex) means that the foot has less support and has to work more on its own. The natural movement builds strength but is also demanding. More torsion (medium flex or stability flex) offer more support which is an advantage for feet that do not have sufficient strength or during long sessions when feet get tired.

Drop (D)

Elevation of heel compared to forefoot. Standing barefoot on the floor is zero drop. More drop is perceived as more comfortable for most people. Less drop is more like the natural position of the foot, but it also puts more strain on the muscles and tendons of the foot, particularly the Achilles. We recommend getting used to a lower drop gradually, and according to your body’s capacity.

Cushioning (C)

Capacity of the sole to absorb shock. Less cushioning (responsive) means better contact with the ground, but also demands more from the running technique and the biomechanical capacity of the foot to absorb shock. More cushioning (medium or full) provides more comfort and is helpful in shock absorption.

Last (L)

The shape of the upper. The best last width for you is, of course, mostly related to the width of your foot. Apart from that, our narrow lasts are racing oriented, best suited for running fast. The medium and wide last are generally better suited for slower work and longer distances. Regardless of width, our lasts are anatomically shaped.