1. Terms and conditions
These Terms will be governed by and construed in accordance with the laws of Sweden. Any matters in dispute shall be subject to the Swedish Courts. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Icebug AB applies both Act (2005: 59) Distance Contracts and Agreements outside business premises Consumer Sales.
To place an order you must be at least 18 years or older or have parental consent, where the ‘Customer’ refers to a physical person.
If you live in the USA you are welcome to shop through our US online shop at https://us-shop.icebug.com/.
Phone:+46(0)31-81 70 90
Orders for our products can be made through the US online shop. Incoming orders are answered with a written order confirmation via e-mail.
Icebug reserves the right to refuse a customer purchase. All orders are considered binding when you have checked the approved purchase box at checkout and completed your order. If you have placed an order by mistake, you must contact us immediately by email to email@example.com.
If an item is not in stock, we will contact you and backorder the item. When we receive the backordered item, we will send it to you. If you do not want the backordered product, you can always contact firstname.lastname@example.org and cancel the order.
When shopping from USA, the price is quoted in USD ($).
All prices are including sales tax when sales tax is applicable (currently Idaho and Washington). We reserve the right to pass on sales tax increases and other changes in prices that are beyond our control.
- The shipping cost is $12, on orders up to $200
- For orders over $200 shipping is free
- Return shipping costs $15
We accept all credit cards connected to VISA and MasterCard
You can also choose to pay with your PayPal account.
We use Paypal as payment method. PayPal allows any business or individual with an e-mail address to securely, conveniently and cost-efficiently send and receive payments online. It is free to sign up for a PayPal account. PayPal do not charge you a transaction fee when you buy something, no matter how you choose to pay.
We use UPS as our shipping agent. UPS usually delivers between 8 a.m. and 6 p.m., Monday through Friday. You can fill out your work address if that is preferable because of the delivery time. For more information please contact email@example.com.
Normal delivery time is 3-7 business days. However, discrepancies may occur and in such cases, we will contact you.
7. Delayed Delivery
If delivery is delayed for any reason, we will contact you. Of course we will do everything we can to deliver your order as quickly as possible. As a customer you are entitled to cancel the order due to great delay in delivery.
We want all our customers to be 100% satisfied with their purchase. If you have a problem with an Icebug product: Please contact us at firstname.lastname@example.org
We do not have a specific warranty period. We follow ARN (The national board of consumer disputes in Sweden) – you can find more information about it here http://www.arn.se/other-languages/english-what-is-arn/ Keep your receipt as proof of purchase.
The payment receipt serves as a proof of purchase and needs to be saved for warranty claims.
9. Right of Withdrawal / Cancellation rights
In accordance with the laws of Sweden you have the right to withdraw from this purchase and return the item(s) without giving any reason within 14 days. The withdrawal period will expire 14 days after the day you receive the item(s).
To exercise the right of withdrawal, you should notify Us clearly about your decision to cancel the purchase through an email to email@example.com In order to have time to exercise your right to cancel, it is enough to send in your message that you intend to exercise the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you wish to withdraw from your purchase, the refund will be made without undue delay and no later than 14 days from the date we have received and accepted your return. It should be noted that we charge a fee of $15 for the return. We will use the same means of repayment that you used when you purchased the product, unless you have expressly agreed otherwise. Refunds will not cost you anything.
Right of withdrawal is only valid if the goods are not used or damaged.
Icebug AB will use the same means of repayment that you as a customer have used for your purchase, unless you have expressly agreed with us otherwise.
- You MUST contact us at firstname.lastname@example.org to obtain a return customs invoice. Without the invoice your return will not clear customs.Print the invoice in 3 copies. Complete the invoice with your UPS return shipment number (starting with “1Z”), the total value of the return in USD (if your order consisted of more than 1 product) and sign it.
- You must not send a return without a completed return customs invoice.
- Fill out the return form included in your shipment. If you do not have the form, please contact us at email@example.com. Enclose the form in the package that you are returning.
- The goods must be returned in their original condition with tags and original packaging. Never attach anything directly to the shoe box. Your return should packaged be in a way equivalent to that of the original shipment. We reserve the right to charge you if anything is defective upon arrival due to incorrect packaging of returned goods.
- Seal your return package thoroughly.
- Attach the UPS return shipment label that you received with your original shipment. If re-using the packaging, attach the label over the original label. If you do not have a return label, please contact firstname.lastname@example.org and we will send you one.
- Please note that if you choose to pay for the return yourself then you as customer is responsible for any occurring charges. Returns must be sent directly to our warehouse and not to a collection point or terminal. Please send it to the following address:
Icebug AB C/O Storex
422 46 Hisings Backa
Phone: +46 (0)31-58 44 70
- Drop your package at your nearest UPS drop-off point or phone UPS to arrange a collection. The 3 copies of your completed return customs invoice must be handed to UPS with your return.
Tip! Check out Paypal's refunded returns service.
For exchanges: We do not make direct exchanges. Please follow the procedures to return the product you wish to exchange and then place a new order in the webshop.
For more information, please see our terms and conditions, number 9: http://us-shop.icebug.com/terms-and-conditions#payment
We are responsible for faults that existed when the purchase was made even if the fault becomes apparent later on. Faults which appear within six months of purchase are considered to be faults that existed when the product was sold unless Icebug can prove otherwise. If the fault appears later, you must prove that the fault existed when the product was sold. It should be noted that the goods are not considered faulty if the fault occurs due to accident, abuse or abnormal use. For faulty goods contact Icebug through email@example.com
When we have approved a defective product, an effort is made to see if it is possible to repair the goods, where we are responsible for the repair cost. If this is not possible you will be compensated with a replacement at no extra cost.
Remember to point out packages with visible defects that may have affected the condition of the item you ordered. If this is the case, then make a complaint to the delivery agent directly at point of delivery and ask them to return the package to us. Write the reason for returning the package. Email firstname.lastname@example.org to inform about the complaint of the defective package and we will send you a new one as soon as we can.
11. Unclaimed packages
If for some reason you do not collect your package, you must pay the cost of shipping. For unclaimed packages, a fee will be charged, currently $15. The fee is charged in arrears. Any non-payment demands will be forwarded to a debt collection service. No exceptions are made.
We will not under any circumstances, disclose any personal information without the consent of the person concerned. The same applies to e-mail addresses.
13. Force Majeure
In the event of war, natural disasters, strikes, government decisions, failed deliveries from suppliers, costly event, and similar events beyond our control which we could not have reasonably foreseen and affects the contractual agreements and commitments on our part, Icebug AB is exempt, without penalty, from fulfilling our obligations described above.
We reserve the right to any inaccuracies in the content and price list on the website.
According to the Electronic Communications Act, which was established on 25 July 2003, everyone who visits a Swedish registered website with cookies should be informed that the website contains cookies, what these cookies are used for and how to avoid cookies.
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